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Am I missing a package from Amazon? Not to worry. It happens to the greatest of us, and it's not Amazon's fault! Luckily, they have an easy-to-use customer service system to report missing or damaged packages. This article shows you how to do just that and get your lost package back on its way to you ASAP! (I've done this myself, so I know it works!)
Table of contents [Show]
- How to Report a Missing Package to Amazon
- How to Handle a Lost Amazon Package
- How to Track a Missing Amazon Package
- How to Contact Amazon About a Lost Package
- How to File a Claim for a Lost Amazon Package
- What to Do if Amazon Says your Package was Delivered, but you Can't Find it
- How to Prevent lost Packages from Amazon
- How to Get a Refund for a Lost Amazon Package
- Conclusion:
- FAQ's
- Related Keywords:
How to Report a Missing Package to Amazon
If your Amazon.com order arrives incomplete or damaged, or if you believe your package was lost during shipping, you can report this to Amazon.
To report a missing or damaged package:
1. Go to Your Orders.
2. Select the order with the item you wish to report, then select ProblemProblem with an order > Missing or damaged items.
3. Select Get Started next to the item you wish to report.
4. Select the appropriate option: I didn't receive one or more items from my shipment, or One or more items are lost from my package
5. Proceed through the reporting process
How to Handle a Lost Amazon Package
It can be really frustrating when your Amazon package gets lost- especially if it's something you really needed or were excited about. If this happens to you, don't worry! You can report the missing package to Amazon, and they will start an investigation. Here's what you need to do:
First, go to the "Your Orders" page on Amazon.com. Find the order for the missing item and select "Problem with Order."
Next, select "Missing Items" from the list of problems and fill out the form. Make sure to include as much detail as possible, such as the name of the item, the order number, and when you think it was supposed to arrive.
Once you've submitted the form, Amazon will open an investigation and reach out to the seller. If they cannot confirm that the package was delivered, they'll send you a replacement or issue a refund.
How to Track a Missing Amazon Package
If you're a Prime member and your package was shipped with Amazon Prime, you can track your container on the Amazon website. To track your package:
1. Go to Amazon.com and log in.
2. Hover over Accounts & Lists and click Your Orders.
3. Find your order in the list and click Track Package.
4. On the next page, under Track Package, click Track with UPS or Track with USPS, depending on which carrier shipped your package.
5. You'll be taken to the carrier's website, where you can enter your package's tracking number and get tracking information.
How to Contact Amazon About a Lost Package
If your package shows as delivered but can't find it, the first place to look is in your garage or wherever you receive your parcels. Sometimes the driver will leave it in a safe place out of sight.
If it's not there, then you should check with your neighbors to see if anyone else received it by mistake.
If you still need help finding it, you must contact Amazon and tell them the package is missing. You can do this by going to Amazon's Help pages and selecting the "Contact Us" option.
How to File a Claim for a Lost Amazon Package
If you placed an order on Amazon and the package never arrived, you may be allowed to file a claim for a refund with the Amazon A-to-Z Guarantee. To file a claim, go to Your Orders and select the order you want to report. Click ProblemProblem with order and choose the option that best describes your situation. Depending on your issue, you can communicate directly with the seller to resolve the ProblemProblem without filing a claim.
If you cannot resolve this with the seller or wait to receive a response within two business days, you can file an A-to-Z Guarantee claim. To start your claim, click File/Track A Claim. For more information about our refund policies, go to About the A-to-Z Guarantee Refund Policy.
We'll review the details when you file a claim and decide within three business days (unless we require additional information). If your claim is approved, we'll reimburse you for any eligible refunds according to our refund policy.
What to Do if Amazon Says your Package was Delivered, but you Can't Find it
If you're expecting a package from Amazon and the tracking information says it was delivered but can't find it, here's what you should do.
First, check all the possible places it could be, including any porches, garages, or backyards. It's also possible that the package was delivered to a neighbor by mistake.
If you still need help finding the package, contact Amazon customer service. They will open up a case and investigate what happened to your package. Depending on the situation, Amazon may ship you a replacement item or provide a refund.
How to Prevent lost Packages from Amazon
If you are an Amazon shopper, you may have experienced a lost or stolen package at some point. Though Amazon is diligent about preventing lost parcels, you can still take some steps to protect your packages further. In this article, we will share tips on preventing lost packages from Amazon.
1. Make sure your shipping address is correct
The first and most crucial step is ensuring your shipping address is correct. Although it might seem obvious, many people forget to update their delivery address when they move. Your package may be delivered to the wrong address if your shipping address is erroneous, or worse, it may be returned to Amazon, and you may have to wait even longer for your package.
2. Track your package
Another way to prevent lost packages from Amazon is to track your parcel once it has been shipped. You can do this by a move to the "Your Orders" page on Amazon and selecting the "Track Package" option next to your order. This way, you will know precisely where it is and when it is supposed to be delivered.
3. Choose Two-Day Shipping
If you are worried about losing your package, you can choose the Two-Day Shipping option when you checkout. By doing this, you may track your package at every stage of the delivery process and receive it within two days. However, this option is more expensive than the standard shipping option.
4. Request a signature upon delivery
Another option to help prevent lost packages from Amazon is requesting a signature upon delivery. This means someone must be at the shipping address to sign the parcel. This option does not guarantee that your package will be recovered, but it does make it more difficult for someone to steal it because they would need access to the shipping address to sign for the package.
How to Get a Refund for a Lost Amazon Package
The process is straightforward if you're wondering how to get a refund for a lost Amazon package. Amazon has a dedicated team that handles these sorts of claims, and as long as you have your order number, they should be able to process your request without too much trouble.
Of course, there are a few caveats. First and foremost, Amazon's refund policy only covers missing or stolen packages. If your package arrives damaged, you'll need to contact the seller directly to see if they will refund or replace the item. Additionally, Amazon notes that "in some cases," it may take hold of up to two business days for them to investigate your claim, so there may be a bit of a stand-by before you see any money back in your account.
Getting a refund for a lost Amazon package is simple and shouldn't take more than a few minutes. Here's what you need to do:
1. Go to Amazon's main help page and scroll until you see the "Contact Us" section.
2. Click on the "Select an issue" drop-down menu and choose "Orders."
3. Click on the "A different issue not listed" option on the next page.
4. On the next page, enter "My package was stolen" in the description field and click on the "Continue" button.
5. On the next page, enter your order number (you can find this on your receipt or in the order confirmation email Amazon sent you when you placed the order) and then click on the "Continue" button again.
6. From there, follow the instructions on the screen - Amazon will walk you through submitting your claim and deciding how you want them to handle it (refunding your purchase price or replacing the item).
Conclusion:
-If you have yet to receive your package, go to The Orders section of your account and click on the missing order. Select Report a problem with this order and fill out the form with all the information listed there.
-If you still have not received your package after it has been reported as missing, please get in touch with customer service by clicking on Live Chat. You will be connected with an agent who can help you discover why your package was not delivered.
FAQ's
Amazon package delivered to the wrong address
If the wrong address was used to send your Amazon package
Contact Amazon's Customer Service by phone or live chat if you think they delivered to the incorrect address. You can ask for a refund, or they might give you a replacement without charging you more.
How do I contact Amazon about a Missing item UK?
Dial 0800 279 7234 in the UK to reach general assistance. Callers from outside the UK should enter +44 207 084 7911.
Call 0800 496 2449 to reach Kindle customer service in the UK. Dial +44 203 356 6212 from outside the United Kingdom.
How do you report Amazon about missing packages?
Click "Your Orders" after logging into your Amazon account.
Select "Problem with Order" after finding the order.
When prompted to choose the issue, pick "the item hasn't arrived" as the ProblemProblem.
Does Amazon refund missed packages?
Members of Amazon Prime receive speedy shipping, and if the package is lost, Amazon has a no-questions-asked policy and will issue a refund within 36 hours. Amazon will credit your account for the inconvenience if parcels are delivered late. To report an Amazon package missing, go here.
